Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, arrivals, departures, room assignments, and service recovery. Candidates typically need a diploma or degree in hospitality or a related field, previous front-office supervisory experience, strong knowledge of hotel operations, and excellent spoken and written English. Experience with hotel property-management systems is an advantage. Shangri-La expects a confident, guest-focused professional who can lead and motivate colleagues, handle complaints calmly, maintain service standards, coordinate with other departments, and work flexible shifts, including weekends and public holidays. Strong communication, organization, problem-solving, and attention to detail are essential.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong, with hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Australia. Its hotels are known for warm Asian-inspired service, comfortable accommodation, dining, wellness facilities, and business and leisure experiences. Shangri-La Singapore is a prominent five-star property located near Orchard Road, set within extensive landscaped grounds. The hotel serves international leisure travelers, business guests, families, and events, and offers multiple restaurants, meeting facilities, recreational amenities, and guest services. Employees generally work in a multicultural environment where personal service, teamwork, professionalism, and attention to detail are strongly emphasized. Career opportunities span front office, food and beverage, housekeeping, culinary operations, engineering, sales, finance, and management.