Sales Coordinator

Job Description

The Sales Coordinator supports the hotel’s sales team with client communication, proposals, contracts, meeting arrangements, account records, reports and follow-up activities. The role typically requires a diploma or degree in hotel management, business or a related discipline, along with previous experience in hotel sales, events or administration. Strong organisation, communication and customer-service skills are essential. Candidates should be confident using Microsoft Office and hotel systems, attentive to detail, commercially aware and able to manage multiple deadlines. Fluency in English is normally required; Cantonese and Mandarin are valuable for the Hong Kong market. The successful candidate is expected to work professionally with clients and internal departments, respond promptly, maintain accurate records and contribute to achieving revenue and service targets.

Company Info

Shangri-La is an international luxury hospitality group founded in Hong Kong and recognised for refined service, distinctive hotels and resorts, and a strong Asian heritage. The group operates properties across Asia, the Middle East, Europe, North America and other major destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its hotels serve leisure travellers, business guests, groups and corporate events, offering accommodation, restaurants, meeting facilities, wellness services and personalised guest experiences. Shangri-La places considerable emphasis on hospitality standards, colleague development, cultural understanding and long-term relationships with guests and partners. A Sales Coordinator in Hong Kong would typically work closely with sales managers, event planners, reservations, banquet operations and finance to support business generation and smooth delivery of client requirements.

Destination Guide

Hong Kong offers strong opportunities in hospitality, tourism, luxury retail, finance, technology and international business. Hotel roles are concentrated on Hong Kong Island, Kowloon and major resort areas, with excellent transport links by MTR, buses and ferries. The culture combines Cantonese traditions, international influences, festivals, temples, dense urban neighbourhoods and a highly efficient working environment. Lifestyle options range from busy dining and shopping districts to beaches, hiking trails and outlying islands. Rent is high, especially in central areas, so many employees share accommodation or live farther from business districts. Overseas applicants generally need an employment visa sponsored by a Hong Kong employer, with approval based on qualifications, a genuine job offer and market-appropriate pay. Employers commonly assist with documentation, but candidates should confirm visa, insurance, tax and relocation terms before accepting an offer.