The Duty Manager oversees front-office operations during assigned shifts, ensuring smooth check-in and check-out, guest satisfaction, service recovery, room coordination, and effective communication with other departments. Candidates should have hotel front-office experience, strong knowledge of property-management systems, excellent English communication skills, and the ability to lead a team under pressure. The role requires a professional, approachable manner, sound judgement, flexibility for rotating shifts, and a strong commitment to Shangri-La service standards. Experience in a luxury hotel and knowledge of additional languages are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La is known for warm Asian hospitality, personalised guest service, elegant accommodation, and extensive food, beverage, wellness, and event facilities. Its Singapore property, Shangri-La Singapore, is a prominent luxury hotel set among landscaped gardens near Orchard Road. The organisation provides opportunities across hotel operations, culinary services, guest relations, finance, engineering, sales, and corporate functions. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a genuine commitment to creating memorable guest experiences.
Singapore is a compact, highly connected island city-state with opportunities in hotels, tourism, aviation, restaurants, finance, technology, healthcare, and education. Its multicultural society blends Chinese, Malay, Indian, and international influences, reflected in languages, festivals, neighbourhoods, and food. The lifestyle is safe, efficient, and urban, with excellent public transport, shopping, parks, beaches, and a lively dining scene. Housing and daily expenses can be high, especially near central areas, so many workers choose shared accommodation or locations close to MRT lines. Foreign employees usually need an employer-sponsored work pass; eligibility depends on salary, qualifications, experience, and the relevant Ministry of Manpower requirements. Employers typically guide successful candidates through the application process. Before relocating, confirm accommodation, medical insurance, contract terms, tax obligations, and shift arrangements. Singapore’s warm, humid climate and fast-paced work culture are also important factors to consider.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...