Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees front-office operations during assigned shifts, ensuring smooth check-in and check-out, guest satisfaction, service recovery, room coordination, and effective communication with other departments. Candidates should have hotel front-office experience, strong knowledge of property-management systems, excellent English communication skills, and the ability to lead a team under pressure. The role requires a professional, approachable manner, sound judgement, flexibility for rotating shifts, and a strong commitment to Shangri-La service standards. Experience in a luxury hotel and knowledge of additional languages are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La is known for warm Asian hospitality, personalised guest service, elegant accommodation, and extensive food, beverage, wellness, and event facilities. Its Singapore property, Shangri-La Singapore, is a prominent luxury hotel set among landscaped gardens near Orchard Road. The organisation provides opportunities across hotel operations, culinary services, guest relations, finance, engineering, sales, and corporate functions. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a genuine commitment to creating memorable guest experiences.