The Director of Sales & Marketing leads the hotel’s commercial strategy, including sales, marketing, public relations, revenue generation and brand positioning. Candidates are typically expected to have substantial experience in hotel sales and marketing, strong knowledge of local and international markets, and a proven record of achieving revenue targets. Excellent leadership, communication, negotiation and networking skills are essential. The role requires close cooperation with revenue management, operations and regional Shangri-La teams, along with the ability to develop corporate, leisure, group and events business. The successful candidate should be commercially driven, creative, well connected and comfortable representing the hotel with key clients, travel partners and industry stakeholders.
Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for its premium service standards, Asian-inspired hospitality and emphasis on genuine care for guests. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving luxury leisure travellers, business guests, families and conference groups. Shangri-La properties commonly offer restaurants, meeting facilities, wellness services and extensive guest activities. In Malaysia, the group has established properties in destinations such as Kuala Lumpur, Penang, Sabah and other key tourism markets. Employees generally work in a multicultural environment with opportunities for regional exposure, structured training and career development within the wider hospitality group.
Malaysia offers varied hospitality opportunities across Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, especially in hotels, resorts, restaurants, events, tourism and sales. Langkawi is the main island destination, while Penang combines heritage, food culture and urban living; Sabah provides access to beaches, diving and nature. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism and business. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular resort areas can be more expensive. Employers may provide accommodation, meals, transport or relocation support for resort roles, but this should be confirmed in the offer. Foreign nationals normally need an employer-sponsored Employment Pass, arranged before starting work, and should verify current immigration requirements with the Malaysian authorities. Reliable healthcare, shopping and transport are available in major cities.
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