The Assistant/Manager Revenue role supports the hotel’s commercial performance by managing room rates, inventory, forecasts, market analysis and revenue strategies. Candidates typically need a diploma or degree in hospitality, business, revenue management or a related field, together with hotel experience in reservations, front office or revenue management. Familiarity with property-management systems, revenue tools, distribution channels and Excel is expected. The successful candidate should be analytical, commercially minded and confident working with occupancy, ADR and RevPAR data. Strong communication, organization and problem-solving skills are important, as the role works closely with sales, reservations, marketing and operations teams. Flexibility, attention to detail and the ability to perform under changing market conditions are also expected.
Shangri-La is a prominent luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for its Asian-inspired service culture, premium accommodation, restaurants, wellness facilities and strong emphasis on genuine hospitality. Shangri-La properties in Malaysia include city hotels and resort destinations, serving business travelers, leisure guests, families and events clients. Employees generally work in a structured international environment with opportunities for cross-functional learning, professional development and career mobility. Depending on the property, benefits may include staff accommodation or meals, uniform, service charge, medical coverage, discounts and training. The specific role and package will vary by hotel, location, experience and employment terms.
Malaysia offers opportunities in hotels, resorts, tourism, food and beverage, finance, technology and shared services. Popular island destinations include Langkawi, Penang, Redang, Perhentian and parts of Borneo, while Kuala Lumpur and major mainland cities provide broader professional options. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English commonly used in business and hospitality. Lifestyle ranges from affordable urban living and excellent food to relaxed coastal communities, tropical weather and outdoor activities. International candidates normally need an employment pass sponsored by the hiring company; approval depends on the role, qualifications and current immigration rules. Employers usually arrange or support the application after an offer is accepted. Relocation costs, housing, transport and healthcare should be confirmed in writing. Island roles may offer staff accommodation but can be more seasonal and remote than city positions.
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