The Service Associate–Horizon Club supports guests using the hotel’s executive lounge, providing warm, efficient service throughout arrival, stay, and departure. Responsibilities may include welcoming and registering guests, handling lounge reservations and inquiries, coordinating concierge assistance, serving refreshments, maintaining presentation standards, processing charges, and resolving concerns professionally. Candidates should have hospitality, front-office, or guest-service experience, good English communication skills, a polished appearance, and strong attention to detail. Flexibility to work rotating shifts, weekends, and holidays is expected. Familiarity with hotel systems and additional languages is advantageous. The successful candidate should be discreet, proactive, courteous, and comfortable delivering personalized service to VIP and international guests.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for refined service, comfortable surroundings, and the brand promise of genuine care associated with the Shangri-La name. In the Philippines, Shangri-La operates well-known properties including Shangri-La Mactan, Shangri-La The Fort, and Edsa Shangri-La, offering accommodation, dining, meetings, wellness, and leisure facilities. Employees typically work in multicultural environments and receive exposure to international hospitality standards. Benefits can vary by property but may include service charge, meals, uniforms, training, staff discounts, medical coverage, and career development opportunities. Exact compensation and benefits should be confirmed directly with the hiring property.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Clark, and other tourism centers, especially in hotels, resorts, restaurants, events, and customer service. English is widely used, and Filipino workplace culture generally values warmth, teamwork, respect for seniority, and strong guest relationships. Lifestyle varies from busy urban living in Manila to a more relaxed coastal pace in Cebu, Palawan, or Boracay. Living costs are usually lower outside major business districts, although rent near premium resorts and central Manila can be high. Foreign applicants normally need employer sponsorship and an appropriate work permit or visa; requirements depend on nationality and contract, so confirmation with the Philippine Bureau of Immigration and the employer is essential. Relocating employees should budget for housing deposits, transport, healthcare, and possible typhoon-related travel disruptions. Local staff generally need valid identification, tax registration, and employment documentation.
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