Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and team leadership. Candidates are expected to have substantial experience in luxury hotel or resort management, ideally in an international property, with strong knowledge of rooms, food and beverage, and guest relations. Excellent communication, problem-solving, commercial, and people-management skills are essential. The role requires a hands-on, visible leader who can work under pressure, manage multicultural teams, respond effectively to guest concerns, and maintain Shangri-La’s service standards. Flexibility to work weekends, holidays, and varied shifts is expected.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, distinctive properties, and comprehensive guest experiences. Its Philippine portfolio includes well-established luxury hotels and island resorts, serving leisure travelers, business guests, families, and international events. Shangri-La places strong emphasis on colleague development, cultural awareness, operational excellence, sustainability, and personalized service. Employees commonly receive benefits such as meals, uniforms, training, medical support, and accommodation or housing assistance depending on the property and position. A Resident Manager would help translate the brand’s service philosophy into consistent daily operations while supporting commercial performance and employee engagement.