The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and team leadership. Candidates are expected to have substantial experience in luxury hotel or resort management, ideally in an international property, with strong knowledge of rooms, food and beverage, and guest relations. Excellent communication, problem-solving, commercial, and people-management skills are essential. The role requires a hands-on, visible leader who can work under pressure, manage multicultural teams, respond effectively to guest concerns, and maintain Shangri-La’s service standards. Flexibility to work weekends, holidays, and varied shifts is expected.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, distinctive properties, and comprehensive guest experiences. Its Philippine portfolio includes well-established luxury hotels and island resorts, serving leisure travelers, business guests, families, and international events. Shangri-La places strong emphasis on colleague development, cultural awareness, operational excellence, sustainability, and personalized service. Employees commonly receive benefits such as meals, uniforms, training, medical support, and accommodation or housing assistance depending on the property and position. A Resident Manager would help translate the brand’s service philosophy into consistent daily operations while supporting commercial performance and employee engagement.
The Philippines offers opportunities in resort management, front office, food and beverage, tourism, diving, wellness, engineering, and support services, especially in Boracay, Cebu, Palawan, Bohol, and Metro Manila. Island life is generally warm, sociable, and community-oriented, with strong family values, English widely used, and a culture built around hospitality, festivals, seafood, and outdoor activities. Living costs vary: tourist islands can be expensive, while local areas are more affordable. Transport may involve ferries, small aircraft, tricycles, and limited road networks. Foreign employees usually need an employer-sponsored Alien Employment Permit and an appropriate work visa or permit before working legally; requirements should be confirmed with the employer and Philippine authorities. Relocation planning should include medical insurance, housing, banking, weather risks, and access to schools or healthcare. Local employees should verify accommodation, benefits, transport, and contract terms before accepting an island posting.
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