The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. The role typically requires previous experience in hotel reservations, front office or customer service, along with strong communication, organisation and computer skills. Familiarity with hotel property-management systems and online booking channels is useful. Candidates should be detail-oriented, commercially aware and comfortable recommending room types, packages and upgrades. The position also expects a professional manner, accurate record keeping, prompt responses and close coordination with Front Office, Sales and Revenue teams. Flexibility to work shifts, weekends and public holidays is generally required, together with a genuine commitment to Shangri-La's service standards.
Shangri-La is a globally recognised luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for warm Asian hospitality, personalised guest service and high standards in accommodation, dining, events and wellness. Shangri-La Singapore is a long-established luxury hotel set near Orchard Road, offering guest rooms and suites, restaurants, meeting facilities, gardens and recreational amenities. Employees work in a multicultural environment serving leisure travellers, business guests, families and large events. The company places strong emphasis on service excellence, professional development, teamwork and attention to detail. Benefits and employment conditions vary by position and may include staff meals, training, medical coverage, hotel discounts and opportunities for internal or international career progression.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. Hotels regularly recruit for reservations, front office, food and beverage, housekeeping, sales and guest-experience roles, although competition is strong. The culture is multicultural, with Chinese, Malay, Indian and international influences; English is widely used at work. Lifestyle is convenient and safe, with excellent public transport, varied food, shopping, parks and an active urban social scene. Housing can be expensive, particularly near the city centre, so many newcomers share apartments or live farther from work. Foreign employees generally need an employer-sponsored work pass. Executive and professional roles may qualify for an Employment Pass or S Pass, subject to salary, qualifications and government criteria. Secure a written offer before relocating and check pass approval, accommodation costs, healthcare and tax obligations carefully.
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