The Team Leader, Dining Reservations is responsible for supervising the dining reservations team, coordinating bookings across restaurants, managing guest enquiries, and ensuring accurate reservation records. The role typically requires previous experience in restaurant reservations, food and beverage operations, front office, or a related hospitality function. Strong communication, customer-service, organisational, and problem-solving skills are expected, together with confidence using reservation systems and office software. The successful candidate should be able to lead and coach team members, handle busy periods and special requests, coordinate with restaurant operations, and maintain Shangri-La’s service standards. Flexibility to work shifts, weekends, and public holidays is normally required.
Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts, restaurants, and distinctive approach to warm, personalised service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a well-established luxury hotel offering guest rooms, suites, restaurants, event facilities, gardens, and wellness services. Employees typically work in a multicultural environment with strong emphasis on hospitality standards, guest satisfaction, teamwork, and professional development. Dining Reservations roles support the hotel’s restaurants by managing guest bookings and helping create a smooth experience before arrival. The company may offer structured training, staff benefits, internal career opportunities, and exposure to international hotel operations, although specific benefits depend on the position and employment contract.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, and retail. The hotel sector offers roles in food and beverage, reservations, front office, housekeeping, culinary operations, events, and management. Singapore’s culture is multicultural, with Chinese, Malay, Indian, and international influences reflected in its food, festivals, languages, and workplaces. Lifestyle is convenient and generally safe, with excellent public transport, modern shopping areas, diverse dining, parks, and waterfront attractions. Employment passes are required for most foreign workers; the appropriate pass depends on salary, qualifications, and the employer’s application. Applicants should confirm eligibility and sponsorship directly with Shangri-La and Singapore’s Ministry of Manpower. Relocation costs can be high, especially rent, so candidates should budget carefully and check accommodation, healthcare, taxation, and employment benefits before accepting an offer.
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