Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s sales, marketing and business development activities. Typical requirements include a diploma or degree in hospitality, marketing, business or a related field, strong written and spoken English, good computer skills and excellent organisation. Experience in hotel sales, marketing, administration or customer service is advantageous. The successful candidate is expected to coordinate appointments and campaigns, prepare reports and presentations, maintain client records, assist with sales enquiries and events, and communicate professionally with guests, corporate clients and internal departments. The role requires initiative, attention to detail, teamwork, discretion and the ability to manage several deadlines in a fast-paced hospitality environment.

Company Info

Shangri-La Group is an international luxury hospitality company founded in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and Australia. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La properties are known for personalised service, comfortable accommodation, dining, wellness facilities and conference or event spaces. In Malaysia, the group has established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu, serving leisure travellers, business guests and group events. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations, sales, guest services and corporate functions. The company places strong emphasis on genuine hospitality, professional standards, guest satisfaction and staff development.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology and professional services. Island and coastal destinations such as Penang, Langkawi, Redang and Perhentian are especially active in hospitality, although Kuala Lumpur remains the main business centre. Malaysian culture blends Malay, Chinese, Indian and indigenous influences, with diverse food, festivals and languages; English is widely used in hotels and offices. Lifestyle costs are generally moderate, while island living is relaxed and outdoor-oriented but may be seasonal and less connected than city life. Foreign nationals normally need an employer-sponsored Employment Pass, and the employer must complete the relevant immigration approvals before work begins. Dependants may require separate passes. Candidates should confirm accommodation, health insurance, transport, tax treatment and relocation support with Shangri-La before accepting an offer. Weather is tropical year-round, with monsoon conditions varying by coast.