The Waiter/Waitress is responsible for welcoming guests, taking food and beverage orders, serving meals efficiently, explaining menu items, and maintaining high service standards. Candidates should have hospitality or restaurant experience, good English communication skills, a pleasant and professional manner, and the ability to work under pressure in a multicultural environment. Knowledge of food safety, beverage service, and point-of-sale systems is helpful. The role requires flexibility for shifts, weekends, and public holidays, along with strong teamwork, attention to detail, personal grooming, and a genuine commitment to creating a memorable guest experience.
Shangri-La Hotels and Resorts is a luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, refined accommodation, destination dining, wellness facilities, and attentive guest service. Shangri-La properties in the United Arab Emirates serve business and leisure travellers and typically offer restaurants, lounges, meeting facilities, spas, and family-oriented amenities. Employees work in multicultural teams and are expected to demonstrate professionalism, courtesy, cultural awareness, and strong service standards. The company commonly provides training, career development, staff meals, accommodation or housing support, transport, medical benefits, and travel-related benefits, depending on the property and employment package.
The United Arab Emirates is not an island, but it offers a coastal lifestyle with beaches, islands, deserts, and vibrant cities such as Dubai and Abu Dhabi. Hospitality professionals can find opportunities in hotels, resorts, restaurants, airlines, catering companies, and luxury tourism. The culture combines Emirati traditions with a large international community, so respectful dress, punctuality, and awareness of local customs are important. Lifestyle options range from shopping malls and nightlife to museums, water sports, desert trips, and cultural festivals. Most expatriate employees require employer-sponsored residence and work visas; the employer normally arranges medical testing, Emirates ID processing, and related paperwork. Accommodation or a housing allowance may be included, although this should be confirmed before accepting an offer. Summers are extremely hot, while winters are comfortable. Candidates should verify salary, benefits, working hours, transport, accommodation, probation terms, and visa sponsorship in writing.
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