Events and Operations Assistant Manager, Family Experience

Job Description

The Events and Operations Assistant Manager, Family Experience, supports the planning and daily delivery of family-focused activities, events and guest experiences at Shangri-La Singapore. The role is likely to involve coordinating programmes, supervising operations and team members, managing schedules and vendors, maintaining safety and service standards, and responding to guest feedback. Candidates should have experience in hospitality, events, recreation, children’s programmes or guest services, with strong organisational, communication and problem-solving skills. A positive, energetic and service-oriented personality is essential, along with the ability to work weekends, public holidays and flexible shifts. Experience leading teams and creating engaging activities for children and families would be advantageous.

Company Info

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, personalised service and distinctive guest experiences. Shangri-La Singapore is a prominent luxury hotel set in landscaped surroundings near Orchard Road, offering accommodation, restaurants, event facilities, wellness services and family-oriented experiences. The hotel serves leisure travellers, families, business guests, weddings and corporate events. Employees typically work in a multicultural environment with strong emphasis on service excellence, teamwork, professional standards and guest satisfaction. The organisation provides opportunities across hotel operations, food and beverage, events, administration, engineering and leadership, although benefits and career progression depend on the specific role and employment package.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, events, food and beverage, technology, finance, healthcare and education. Its culture blends Chinese, Malay, Indian and international influences, reflected in its festivals, languages and excellent food scene. The lifestyle is safe, efficient and urban, with reliable public transport, modern healthcare, shopping, parks and extensive dining options. Housing can be expensive, particularly in central areas, so many employees choose shared accommodation or locations near MRT lines. Foreign nationals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and must receive approval before starting work. Employers may assist with applications, but relocation costs, housing and flights should be confirmed in the offer. Singapore’s warm, humid climate and year-round rain are important considerations for newcomers.