The Human Resources Supervisor supports daily HR operations, including recruitment coordination, onboarding, employee records, attendance, benefits, training administration, and workplace policy implementation. Candidates are generally expected to have a diploma or bachelor’s degree in human resources, business administration, hospitality management, or a related field, along with several years of relevant hotel or service-industry experience. Strong knowledge of Indonesian employment practices, communication skills, confidentiality, organization, and basic HR systems are important. The successful candidate should be approachable, fair, detail-oriented, and able to support employees and department managers in a fast-paced, multicultural Shangri-La environment. English proficiency and familiarity with hospitality HR procedures are likely to be advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for refined service, strong guest relationships, and the philosophy of treating guests with genuine care and hospitality. Its Indonesian operations may include luxury city hotels and resort properties, where employees work with both local and international guests. Shangri-La typically places emphasis on service standards, employee development, teamwork, cultural awareness, and professional presentation. Human Resources teams play an important role in recruitment, training, employee engagement, compliance, and maintaining a positive workplace culture. Benefits can vary by property but may include meals, uniforms, service charge, medical coverage, training, and career opportunities within the wider hotel group.
Indonesia offers varied opportunities in hotels, resorts, restaurants, tourism, aviation, retail, technology, and international business. Bali is the most established destination for hospitality careers, while Java, including Jakarta and Surabaya, offers broader corporate and urban employment. Lombok, Batam, and destinations in Sulawesi and the eastern islands provide growing resort and tourism opportunities. Local culture values respect, politeness, community, and religious awareness; workplaces are generally multicultural, though Indonesian is essential for many daily interactions. Lifestyle ranges from busy city living to relaxed coastal communities, with affordable food and transport but significant differences in housing costs. Foreign workers normally need employer sponsorship and an appropriate work permit and KITAS; working on a tourist visa is not permitted. Confirm requirements with the employer and Indonesian immigration authorities before relocating. Benefits, accommodation, and transport support should be clarified during recruitment.
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