Floor Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Floor Supervisor is responsible for overseeing room attendants and ensuring guest rooms, corridors and assigned areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous housekeeping or hotel operations experience, good knowledge of cleaning procedures, attention to detail and the ability to lead a team. The successful candidate should be organised, physically fit, service-oriented and comfortable working shifts, weekends and public holidays. Strong communication skills are important for coordinating with Front Office, Engineering and other departments, responding to guest requests, checking room quality and reporting maintenance issues. Experience in an international luxury hotel and familiarity with hotel housekeeping systems would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, thoughtful service and high standards in accommodation, dining, wellness and guest experiences. Shangri-La Hotel Singapore is a long-established luxury property set in landscaped grounds near Orchard Road. It serves business and leisure travellers through its guest rooms, suites, restaurants, meeting facilities, gardens and recreational amenities. Employees generally work in a multicultural environment with structured operating standards, training opportunities and strong emphasis on guest satisfaction, teamwork and professional presentation.