Floor Supervisor

Job Description

The Floor Supervisor is responsible for overseeing room attendants and ensuring guest rooms, corridors and assigned areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous housekeeping or hotel operations experience, good knowledge of cleaning procedures, attention to detail and the ability to lead a team. The successful candidate should be organised, physically fit, service-oriented and comfortable working shifts, weekends and public holidays. Strong communication skills are important for coordinating with Front Office, Engineering and other departments, responding to guest requests, checking room quality and reporting maintenance issues. Experience in an international luxury hotel and familiarity with hotel housekeeping systems would be advantageous.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, thoughtful service and high standards in accommodation, dining, wellness and guest experiences. Shangri-La Hotel Singapore is a long-established luxury property set in landscaped grounds near Orchard Road. It serves business and leisure travellers through its guest rooms, suites, restaurants, meeting facilities, gardens and recreational amenities. Employees generally work in a multicultural environment with structured operating standards, training opportunities and strong emphasis on guest satisfaction, teamwork and professional presentation.

Destination Guide

Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology and healthcare. The culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. Lifestyle is convenient and safe, supported by excellent public transport, shopping, parks and diverse food options, although accommodation and daily expenses can be high. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Employers usually guide successful candidates through the application process. New arrivals should budget for rent, transport, healthcare and deposits, check contract benefits carefully and learn local workplace expectations, including punctuality, respectful communication and compliance with regulations.