Front Office Associate (Front Desk )

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates with other hotel departments to ensure a smooth stay. Candidates should have strong communication and customer-service skills, a professional appearance, basic computer knowledge, and good spoken English. Previous hotel or front-desk experience is advantageous, while familiarity with hospitality systems is helpful. The role requires flexibility to work shifts, weekends, and public holidays. Shangri-La expects a warm, attentive, and solutions-focused approach, with accurate work, cultural awareness, teamwork, and the ability to remain calm while handling guest requests or complaints.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Shangri-La Singapore is a well-established luxury hotel known for its extensive gardens, high service standards, dining venues, meeting facilities, and family-friendly amenities. The company places strong emphasis on genuine hospitality, guest satisfaction, service excellence, employee development, and teamwork. Employees commonly work in a multicultural environment and may benefit from structured training, career progression, and opportunities to build experience within an international hotel group.