Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) is responsible for handling hotel calls, guest requests, enquiries and internal communications professionally and efficiently. Requirements typically include good spoken and written English, a pleasant telephone manner, basic computer skills and the ability to multitask in a fast-paced luxury hotel environment. Previous experience in a hotel service centre, call centre or front-office role is advantageous. Candidates are expected to provide warm, accurate and prompt assistance, record requests correctly, protect guest confidentiality and coordinate effectively with relevant departments. Flexibility to work shifts, weekends and public holidays is normally required. Knowledge of additional languages and familiarity with hotel systems would be an advantage.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is known for Asian-inspired hospitality, personalised guest service and premium accommodation. Shangri-La Singapore is a prominent luxury hotel set in extensive landscaped grounds near Orchard Road. It offers guest rooms and suites, restaurants, meeting and event facilities, wellness services and family-oriented amenities. Employees work in a multicultural environment with strong emphasis on service standards, teamwork, professionalism and guest satisfaction. The company provides opportunities across hotel operations, food and beverage, culinary services, housekeeping, engineering, finance and corporate functions. Benefits and development opportunities vary by position and employment terms, so applicants should confirm current details directly with the recruitment team.

Destination Guide

Singapore is a highly developed city-state with strong opportunities in hospitality, tourism, aviation, retail, finance, technology and healthcare. Hotel employees can expect an international workplace and exposure to guests from around the world. The culture is multicultural, orderly and generally respectful, with English widely used in business and daily life alongside Mandarin, Malay and Tamil. Lifestyle is convenient, safe and efficient, supported by excellent public transport, diverse food options, shopping and green spaces. Living costs, especially rent, are relatively high, so accommodation and transport should be considered carefully. Foreign professionals usually need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Employers normally submit the application to Singapore’s Ministry of Manpower. New arrivals should arrange appropriate housing, medical coverage, banking and tax registration before starting work.