Telephone Operator (Service Centre)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator (Service Centre) is responsible for handling hotel calls, guest requests, enquiries and internal communications professionally and efficiently. Requirements typically include good spoken and written English, a pleasant telephone manner, basic computer skills and the ability to multitask in a fast-paced luxury hotel environment. Previous experience in a hotel service centre, call centre or front-office role is advantageous. Candidates are expected to provide warm, accurate and prompt assistance, record requests correctly, protect guest confidentiality and coordinate effectively with relevant departments. Flexibility to work shifts, weekends and public holidays is normally required. Knowledge of additional languages and familiarity with hotel systems would be an advantage.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is known for Asian-inspired hospitality, personalised guest service and premium accommodation. Shangri-La Singapore is a prominent luxury hotel set in extensive landscaped grounds near Orchard Road. It offers guest rooms and suites, restaurants, meeting and event facilities, wellness services and family-oriented amenities. Employees work in a multicultural environment with strong emphasis on service standards, teamwork, professionalism and guest satisfaction. The company provides opportunities across hotel operations, food and beverage, culinary services, housekeeping, engineering, finance and corporate functions. Benefits and development opportunities vary by position and employment terms, so applicants should confirm current details directly with the recruitment team.