The Business Development Manager - MICE is responsible for generating and managing meetings, incentives, conferences and exhibitions business for Shangri-La. Requirements typically include a degree or diploma in hospitality, business or a related field, with several years of experience in hotel sales, MICE, corporate events or destination management, preferably in the UAE or wider Middle East. The candidate should have strong knowledge of the local market, an established corporate and agency network, excellent negotiation and presentation skills, and a proven record of achieving revenue targets. The role expects proactive prospecting, account development, accurate forecasting, close coordination with events and operations teams, and consistently professional service for clients.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its refined service, welcoming atmosphere and Asian-inspired approach to guest care. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La properties typically serve leisure travellers, corporate guests, long-stay residents and high-value event clients, offering accommodation, dining, wellness and conference facilities. In the United Arab Emirates, the brand has established a strong presence through premium city and resort hotels, including properties in Dubai and Abu Dhabi. Employees generally work in a multicultural environment with structured service standards, training opportunities and an emphasis on guest satisfaction. A MICE business development position would support the company’s commercial growth by building relationships with corporations, event agencies, government organisations and international travel partners.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai and Abu Dhabi offering the largest hospitality, tourism and MICE job markets. Opportunities are available in hotels, resorts, restaurants, events, aviation, retail and business services. The culture is multicultural and respectful, blending Emirati traditions with a large international community. Lifestyle options range from beaches, desert activities and shopping to museums, nightlife and major sporting events, although summers are extremely hot. Most expatriates require employer-sponsored residence and work visas; employers commonly arrange the work permit, medical examination, Emirates ID and residency processing. Relocation packages may include accommodation, transport, medical insurance or flights, depending on seniority and company policy. Candidates should verify contract terms, probation conditions, benefits and visa sponsorship before accepting an offer. Living costs, especially housing in Dubai and Abu Dhabi, can be high.
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