The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring attentive service, smooth check-in and check-out support, guest recognition, and a consistently high luxury experience. Requirements typically include a hospitality or hotel management background, several years of experience in front office, guest relations, or executive lounge operations, strong English communication skills, and knowledge of hotel systems. The successful candidate should be confident leading a team, handling VIP guests and complaints, coordinating with other departments, managing lounge standards, and supporting revenue and guest-satisfaction targets. Flexibility, professional presentation, cultural awareness, and the ability to work shifts, weekends, and public holidays are expected.
Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts, and related hospitality properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La is known for warm Asian hospitality, personalised guest service, premium accommodation, dining, wellness facilities, and strong attention to detail. Its hotels commonly provide structured training, international service standards, employee benefits, and opportunities to progress across departments and countries. In Indonesia, Shangri-La has operated high-end properties serving business travellers, leisure guests, diplomats, and groups. Employees are generally expected to demonstrate professionalism, genuine care, teamwork, cultural sensitivity, and a commitment to creating memorable guest experiences.
For this role, the most likely base is Java, particularly Jakarta or another major Indonesian city, rather than a resort island. Indonesia offers hospitality opportunities in front office, food and beverage, housekeeping, sales, events, wellness, and hotel management, with stronger career progression in international properties. Local culture values respect, community, modesty, and polite communication; learning basic Bahasa Indonesia is highly useful. Lifestyle varies from busy urban living and heavy traffic in Jakarta to a slower pace in destinations such as Bali, where housing and tourism costs can be higher. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa, commonly arranged through the company before employment begins. Requirements and regulations change, so candidates should confirm details with Shangri-La and Indonesian immigration. Relocation planning should include accommodation, health insurance, tax registration, transport, and proof of qualifications.
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