Horizon Club / Executive Lounge Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Horizon Club / Executive Lounge Manager oversees daily lounge operations, ensuring attentive service, smooth check-in and check-out support, guest recognition, and a consistently high luxury experience. Requirements typically include a hospitality or hotel management background, several years of experience in front office, guest relations, or executive lounge operations, strong English communication skills, and knowledge of hotel systems. The successful candidate should be confident leading a team, handling VIP guests and complaints, coordinating with other departments, managing lounge standards, and supporting revenue and guest-satisfaction targets. Flexibility, professional presentation, cultural awareness, and the ability to work shifts, weekends, and public holidays are expected.

About the employer

Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Asia and headquartered in Hong Kong. The company operates hotels, resorts, and related hospitality properties across Asia, the Middle East, Europe, North America, and other major destinations. Shangri-La is known for warm Asian hospitality, personalised guest service, premium accommodation, dining, wellness facilities, and strong attention to detail. Its hotels commonly provide structured training, international service standards, employee benefits, and opportunities to progress across departments and countries. In Indonesia, Shangri-La has operated high-end properties serving business travellers, leisure guests, diplomats, and groups. Employees are generally expected to demonstrate professionalism, genuine care, teamwork, cultural sensitivity, and a commitment to creating memorable guest experiences.