Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and daily arrivals and departures. Candidates typically need a diploma or degree in hospitality, several years of front office experience and strong knowledge of hotel operating procedures. Previous supervisory experience in an international or luxury hotel is advantageous. The role requires excellent English communication, professional presentation, problem-solving ability and confidence handling guest complaints. The successful candidate is expected to lead and coach the team, maintain Shangri-La service standards, coordinate effectively with other departments, manage operational challenges and provide warm, personalised service throughout each guest’s stay.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and recognised for its warm Asian hospitality, refined service and distinctive hotels and resorts worldwide. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations, serving business and leisure travellers. Shangri-La Singapore is a well-established luxury hotel known for its extensive gardens, comfortable accommodation, restaurants, event facilities and strong focus on guest experience. Employees work in a multicultural environment where service quality, teamwork, professionalism and attention to detail are highly valued. The company offers opportunities across hotel operations, food and beverage, culinary services, housekeeping, sales, finance and management. Benefits and career development may vary by position and employment terms, but hospitality experience with the group can provide valuable international exposure and progression opportunities.