Room Attendant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Attendant is responsible for cleaning and maintaining guest rooms, bathrooms, corridors, and other assigned areas to Shangri-La standards. Duties include changing linens, replenishing amenities, reporting maintenance issues, handling guest requests, and protecting guest privacy and belongings. Candidates should have a high school education or equivalent, good physical stamina, attention to detail, and a service-oriented attitude. Previous housekeeping or hotel experience is an advantage, although suitable applicants may receive training. The role requires reliability, cleanliness, discretion, teamwork, courteous communication, and flexibility to work shifts, weekends, and public holidays.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, high-quality guest service, comfortable accommodations, restaurants, wellness facilities, and meeting and event services. In the Philippines, Shangri-La operates well-established properties, including hotels and resorts in Manila, Cebu, and Boracay. The company emphasizes courteous service, teamwork, professional standards, employee development, and creating memorable experiences for guests. Benefits and working conditions vary by property, position, and employment status, but hospitality employees commonly receive training, meals, uniforms, statutory benefits, and possible service-charge distributions.