Director of Sales & Marketing

Job Description

The Director of Sales & Marketing is responsible for developing and delivering the hotel’s commercial strategy, covering sales, marketing, public relations, partnerships, digital promotion and revenue growth. Candidates are generally expected to have a degree or equivalent qualification in hospitality, business or marketing, together with substantial experience in hotel sales and marketing, preferably in a luxury or international hotel environment. Strong leadership, communication, negotiation and presentation skills are essential, along with knowledge of local and international markets. The successful candidate should be commercially minded, highly organised and capable of building relationships with corporate clients, travel partners, event planners and media. Experience leading a multicultural team and achieving occupancy, revenue and market-share targets will be important.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalised service, elegant accommodation, destination dining and strong attention to guest experience. Its properties range from urban business hotels to beachfront resorts, often supported by extensive restaurants, meeting facilities, spas and leisure amenities. Shangri-La places emphasis on warm Asian hospitality, service excellence, colleague development and long-term relationships with guests and business partners. In Malaysia, the group has operated prominent hotels and resorts serving corporate travellers, leisure guests, weddings, conferences and international tourism markets. Working for the company typically involves a multicultural environment, structured hotel operations and close collaboration between commercial, rooms, food and beverage and executive leadership teams.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, tourism, food and beverage, events, sales and marketing, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and the islands of Sabah and Sarawak. Island living can be relaxed and scenic, with beaches, diving, rainforest activities and a strong local food culture, although transport, healthcare and shopping may be more limited than in major cities. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, and English is widely used in business and hospitality. Foreign professionals normally need an employment pass sponsored by the employer; approval depends on the role, salary, qualifications and government requirements. Relocation commonly includes arranging accommodation, banking, insurance, tax registration and transport. Candidates should confirm visa sponsorship, housing, allowances, medical coverage and work location directly with Shangri-La before accepting an offer.