The Service Associate – Horizon Club provides personalized service to guests using the hotel’s executive lounge. Responsibilities typically include welcoming guests, handling check-in and check-out support, assisting with reservations and requests, serving refreshments, maintaining lounge standards, and coordinating with other departments. Candidates should have hospitality or customer-service experience, good English communication skills, a polished and professional appearance, and a warm, guest-focused attitude. Flexibility to work shifts, weekends, and holidays is expected. Knowledge of hotel systems, attention to detail, and the ability to handle confidential guest information are valuable. The role suits someone who is organized, calm under pressure, and committed to delivering Shangri-La’s high service standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for warm Asian hospitality, thoughtful service, and high-quality accommodation. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties commonly offer rooms and suites, restaurants, meeting facilities, wellness services, and executive club lounges such as Horizon Club. Shangri-La places strong emphasis on personalized guest experiences, cultural sensitivity, employee development, and professional service standards. In the Philippines, the company operates established luxury properties and is a prominent employer in the hotel and tourism sector. Team members generally work in a multicultural environment and may receive benefits such as service charge, meals, uniforms, training, and career opportunities, depending on the property and employment terms.
The Philippines is an archipelago with major employment centers and destinations including Luzon, Cebu, Boracay, and Palawan. Hospitality opportunities are common in hotels, resorts, restaurants, tourism services, and travel companies, particularly in Metro Manila, Cebu, and popular island destinations. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in workplaces. Island life can offer beaches, outdoor activities, affordable local food, and a relaxed lifestyle, although transport, weather, and internet reliability vary by location. Foreign workers generally need an appropriate work visa or permit arranged with employer support; tourists should not work on a visitor visa. Relocating employees should confirm accommodation, medical coverage, taxes, transportation, and contract terms before arrival. The country has a tropical climate, with rainy and dry seasons, and living costs are usually lower outside central Manila and major resort areas.
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