Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager oversees daily resort operations, guest satisfaction, service standards, departmental coordination, and financial performance while supporting the General Manager. Candidates should have substantial experience in luxury hotels or resorts, proven leadership ability, strong operational and commercial knowledge, and excellent communication skills. The role requires a guest-focused, hands-on manager who can coach multicultural teams, resolve complex issues, maintain Shangri-La standards, and work effectively in a fast-paced island environment. A degree or diploma in hospitality management and experience in a comparable senior position are generally expected. Flexibility, sound judgment, cultural awareness, and the ability to relocate to the Philippines are important.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its brands are known for warm Asian hospitality, personalized service, and high standards in accommodation, dining, wellness, and guest experiences. In the Philippines, Shangri-La operates well-established city hotels and destination resorts, including properties in Manila, Cebu, and Boracay. The company places strong emphasis on service excellence, employee development, sustainability, and creating memorable experiences for guests. A Resident Manager with Shangri-La would typically work closely with the General Manager and department heads to ensure smooth daily operations, maintain brand standards, develop colleagues, and deliver strong commercial and guest satisfaction results.