The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and hotel reservation systems. The role typically requires a diploma or degree in hospitality, tourism or a related field, together with previous reservations, front-office or customer-service experience. Candidates should have strong communication and organisation skills, attention to detail, good knowledge of hotel operations and confidence using reservation systems. Fluency in English is expected, while additional languages are advantageous. The successful candidate is expected to maintain accurate booking records, explain room categories and rates clearly, support revenue objectives, coordinate with front office and other departments, and deliver warm, professional service. Flexibility for shifts, weekends and public holidays is normally required.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for personalised service, elegant properties and its Asian-inspired approach to hospitality. Shangri-La Singapore is a major city resort set in landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, event facilities and wellness services. The hotel serves business and leisure travellers, families, groups and long-stay guests. Employees generally work in a multicultural environment with structured operating standards, training opportunities and strong emphasis on guest satisfaction. Reservation professionals support the commercial performance of the hotel by converting enquiries into bookings, maintaining accurate inventory and rates, and coordinating closely with front office, sales and revenue teams.
Singapore is a modern island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare and logistics. Hotel jobs are available in reservations, front office, food and beverage, housekeeping, sales and events, although competition can be significant. The culture is multicultural, orderly and generally respectful, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle is convenient and safe, supported by excellent public transport, shopping, international dining and numerous parks. Housing and daily expenses can be high, particularly near central areas, so many employees choose shared accommodation or locations close to MRT lines. Foreign workers normally need an employer-sponsored work pass; eligibility depends on salary, qualifications and current Ministry of Manpower rules. Employers usually guide successful candidates through the application process. New arrivals should arrange accommodation, medical coverage, banking and tax registration before or soon after starting work.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...