The F&B Sales Manager is responsible for driving restaurant, catering, banquet and other food-and-beverage sales, developing corporate and leisure accounts, preparing proposals, managing client relationships and achieving revenue targets. Requirements typically include a diploma or degree in hospitality, business or a related field, together with several years of hotel, restaurant or catering sales experience. Strong communication, negotiation and presentation skills are essential, as well as knowledge of local markets, event planning and hotel operations. The successful candidate is expected to be commercially focused, well organised, customer-oriented and comfortable working flexible hours, including evenings, weekends and public holidays. Fluency in English is usually required; additional Malaysian or regional languages are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for personalised Asian-inspired service, comfortable accommodation, extensive dining, wellness facilities and high-quality business and leisure experiences. In Malaysia, Shangri-La operates established properties in locations such as Kuala Lumpur, Penang and Sabah, serving corporate travellers, tourists, weddings and major events. Employees typically work in a multicultural environment with structured hotel procedures, guest-service standards and opportunities for professional development. The company places strong emphasis on hospitality, teamwork, customer satisfaction and commercial performance. Benefits for management roles may include service charge, performance incentives, staff meals, training, medical coverage and hotel or travel-related discounts, although the exact package varies by property and contract.
Malaysia offers varied opportunities in hotels, resorts, restaurants, events, tourism and business services, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island and coastal locations such as Langkawi, Penang, Redang, Tioman and parts of Sabah provide a relaxed lifestyle, beaches, diving and strong seasonal tourism, while Kuala Lumpur offers broader career prospects and better public transport. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality, alongside Malay and other local languages. Living costs are generally moderate, though island resorts may have higher prices and fewer services. Foreign nationals normally need an employer-sponsored Employment Pass, with approval arranged through the company before starting work. Candidates should confirm salary, accommodation, service charge, insurance, transport, probation terms and relocation support. A valid passport, authenticated qualifications and relevant experience may be required.
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