The Team Leader, Dining Reservations is responsible for supervising the dining reservations team, managing bookings, answering guest enquiries and ensuring accurate coordination with restaurants and hotel departments. Candidates are generally expected to have hospitality or restaurant reservations experience, strong knowledge of reservation systems, excellent communication skills and the ability to lead a team. The role requires a guest-focused attitude, attention to detail, confidence in handling special requests and complaints, and the ability to work rotating shifts, weekends and public holidays. The successful candidate should maintain high service standards, support revenue optimisation, coach team members and ensure smooth dining operations at Shangri-La Singapore.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international destinations. The group is known for its refined service, Asian-inspired hospitality and well-established Shangri-La, Shangri-La Resorts, JEN by Shangri-La and Traders brands. Shangri-La Singapore is a luxury city hotel located near Orchard Road, offering accommodation, restaurants, meeting facilities, recreational amenities and event services. The company places strong emphasis on guest satisfaction, employee development, service culture and operational excellence. Team members commonly work in a multicultural environment and may benefit from structured training, career progression and exposure to international hospitality standards. Duties, benefits and salary can vary according to department, experience and employment terms.
Singapore is a modern island city-state with strong opportunities in hotels, restaurants, tourism, finance, technology, healthcare and logistics. Hospitality roles are available across luxury hotels, resorts, restaurants and event venues, although competition can be high. The culture is multicultural, organised and generally respectful, with English widely used at work alongside Mandarin, Malay and Tamil. Singapore offers excellent public transport, reliable services, diverse food and a safe urban lifestyle. Living costs, particularly rent, are relatively high, so accommodation and benefits should be checked carefully. Foreign employees usually require an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Candidates should secure a written offer before relocating, verify accommodation arrangements and understand tax, healthcare and employment conditions. Singapore has no separate island-resort lifestyle, but beaches, parks and nearby islands provide leisure opportunities.
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