Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing campaigns, promotional materials, client communication, database updates, reports and coordination of meetings or events. Candidates are generally expected to have a diploma or degree in marketing, business, hospitality or a related field, along with strong organisational and communication skills. Previous hotel, sales or marketing experience is advantageous. The role requires proficiency in Microsoft Office and, ideally, familiarity with social media and digital marketing. Shangri-La would expect a professional, service-minded person who can manage deadlines, work accurately, cooperate with different departments and maintain positive relationships with corporate clients, travel partners and guests.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international destinations. The group is known for Asian-inspired hospitality, high service standards and the Shangri-La values of sincerity, humility, courtesy, helpfulness and respect. Its Malaysian properties include city hotels and resort destinations, serving business travellers, holidaymakers, groups and events. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations, sales, food and beverage, guest services and corporate functions. A Sales & Marketing Coordinator supports the commercial performance of the property by helping maintain client relationships, organise promotional activity and ensure smooth communication between the hotel and its market partners.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, tourism, retail, education, technology and business services. For island-based hospitality work, Langkawi is known for beach resorts and a relaxed lifestyle, while Penang combines heritage, food culture and a larger urban job market. Sabah and Sarawak, on Borneo, provide resort, nature-tourism and adventure opportunities. Malaysian culture is diverse, with Malay, Chinese, Indian and Indigenous influences; English is widely used in business and hospitality, although Malay is the national language. Living costs are moderate, but island accommodation and transport can be more expensive. Employers commonly assist with accommodation or relocation for resort roles. Foreign employees generally need an employment pass sponsored by the employer and must obtain approval before starting work. Check current immigration requirements, contract benefits, healthcare and transport arrangements before relocating.