The Family Experience Supervisor supports the planning and delivery of engaging family and children’s activities within the resort. The role typically requires experience in guest services, children’s programmes, recreation, hospitality or a related field, along with strong communication skills in English; Cantonese or Mandarin is advantageous. Candidates should be energetic, patient, creative and confident supervising children safely. Responsibilities may include coordinating daily activities, leading games and educational programmes, assisting families, handling guest requests, maintaining safety standards and supporting special events. The successful candidate is expected to provide warm, personalised service, work flexible shifts including weekends and holidays, and collaborate effectively with other hotel departments.
Shangri-La is an international luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other key destinations. The group is recognised for its Asian-inspired approach to service, often expressed through genuine hospitality, attention to detail and personalised guest experiences. Shangri-La properties offer accommodation, restaurants, wellness facilities, events and family-oriented services, serving leisure and business travellers alike. The company places emphasis on service excellence, cultural awareness, employee development and responsible business practices. A Family Experience Supervisor at a Shangri-La property would typically work closely with recreation, guest relations, food and beverage, housekeeping and events teams to create memorable experiences for children and parents while maintaining the brand’s standards for safety, professionalism and hospitality.
Hong Kong is a compact, international city with a dense urban core, mountain trails, beaches and outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, clubs, tourism, events and guest experience, particularly for candidates with strong language and customer-service skills. Cantonese is valuable, while English is widely used in hotels and business; Mandarin can also be helpful. Life is fast-paced, convenient and cosmopolitan, with excellent public transport, varied food, shopping and vibrant cultural districts. Housing can be expensive, so staff accommodation or a housing allowance is worth checking. Overseas employees generally need an employment visa sponsored by the hiring company before starting work, and must meet qualification and salary requirements. Dependants may usually apply for dependant visas. Hong Kong has humid summers, mild winters and occasional typhoons, so newcomers should prepare for a subtropical climate and a high cost of living.
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