Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit is responsible for reviewing and validating daily hotel revenues, including rooms, food and beverage, banquets, and other operating departments. Requirements typically include a diploma or degree in accounting, finance, hospitality, or a related field; several years of hotel finance experience; knowledge of income auditing, internal controls, and accounting systems; and strong spreadsheet skills. The successful candidate is expected to reconcile revenue reports, investigate discrepancies, maintain accurate records, support month-end closing, and ensure compliance with company policies. Attention to detail, confidentiality, analytical ability, clear communication, and the capacity to work independently under deadlines are essential.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for Asian-inspired hospitality, high service standards, and a broad portfolio ranging from urban business hotels to destination resorts. Shangri-La properties commonly provide accommodation, restaurants, meeting facilities, wellness services, and leisure activities. The group places emphasis on guest satisfaction, operational excellence, employee development, and responsible business practices. In Indonesia, its hospitality operations serve both domestic and international travelers and typically offer structured hotel careers across finance, rooms, food and beverage, engineering, sales, and guest services.