The Service Leader – Human Resources supports the hotel’s HR operations, employee relations, recruitment, onboarding, training coordination, performance management, and compliance with Philippine labor regulations. Candidates are generally expected to have a degree in Human Resources, Hospitality Management, Business Administration, or a related field, with relevant hotel or service-industry experience. Strong communication, organization, confidentiality, problem-solving, and people-management skills are important. The role requires a professional and approachable manner, sound knowledge of HR practices, attention to detail, and the ability to work effectively with colleagues from different cultures. Flexibility, integrity, and a genuine commitment to employee engagement and Shangri-La’s service standards are also expected.
Shangri-La Hotels and Resorts is a globally recognized luxury hospitality group founded in Hong Kong. It operates hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive facilities including restaurants, spas, meeting venues, and leisure activities. In the Philippines, Shangri-La properties include major city hotels and resort destinations, employing professionals across rooms, food and beverage, engineering, finance, sales, and human resources. The company places strong emphasis on guest satisfaction, employee development, cultural awareness, teamwork, and ethical business practices. Working for Shangri-La can provide hospitality professionals with structured training, international exposure, and opportunities for career progression within a large global hotel network.
The Philippines is an archipelago with strong employment opportunities in hospitality, tourism, business services, retail, healthcare, education, and technology. Major hotel jobs are concentrated in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Filipino culture is generally welcoming, family-oriented, community-minded, and English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed island communities, with warm weather, beaches, outdoor activities, and relatively affordable food and transport outside central Manila. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, commonly coordinated through the Bureau of Immigration; requirements depend on nationality, contract, and role. Relocating employees should budget for housing deposits, utilities, transport, healthcare, and occasional domestic travel. Typhoons, traffic, humidity, and regional differences in infrastructure should also be considered. Local registration and immigration compliance are essential before beginning employment.
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