Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree in hospitality management or a related field, substantial experience in luxury hotels, and a strong background in rooms, food and beverage, or overall operations. Excellent leadership, communication, problem-solving, budgeting, and guest-relations skills are expected. The role requires flexibility, commercial awareness, and the ability to work under pressure while motivating multicultural teams. Experience with Shangri-La or another international hotel group, knowledge of Philippine hospitality practices, and willingness to work shifts, weekends, and holidays are advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels, and other hospitality brands. The group is known for warm Asian hospitality, high service standards, premium accommodation, destination dining, wellness facilities, and extensive meeting and event services. In the Philippines, Shangri-La operates prominent properties in locations such as Manila, Cebu, and Boracay. The company places strong emphasis on guest care, operational excellence, employee development, sustainability, and creating memorable experiences. A Resident Manager can expect a fast-paced, highly visible leadership role within a structured international organization, working closely with department heads, owners, guests, and corporate management.