Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B is responsible for supervising daily restaurant operations at Sinfully, ensuring attentive guest service, accurate order handling, food and beverage quality, and compliance with Shangri-La standards. Candidates should have relevant experience in hotel or restaurant operations, good knowledge of service procedures, strong communication skills, and confidence leading a team. The role requires a professional, guest-focused attitude, excellent organization, and the ability to work shifts, weekends, and holidays. Candidates are expected to coach colleagues, resolve guest concerns promptly, coordinate with the kitchen and other departments, and maintain hygiene, safety, and presentation standards.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia and known for warm service, refined accommodation, and strong destination experiences. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, and other international markets. Shangri-La properties typically offer multiple restaurants and bars, conference facilities, wellness services, recreational activities, and extensive guest amenities. In the Philippines, the company is recognized for premium properties such as Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Mactan. Employees generally work in a structured, multicultural environment with emphasis on service excellence, teamwork, professional presentation, guest satisfaction, and continuous training. Benefits may include meals, uniforms, service charge, medical coverage, staff discounts, and career opportunities within the wider group, depending on the property and employment contract.