The Service Leader – F&B is responsible for supervising daily restaurant operations at Sinfully, ensuring attentive guest service, accurate order handling, food and beverage quality, and compliance with Shangri-La standards. Candidates should have relevant experience in hotel or restaurant operations, good knowledge of service procedures, strong communication skills, and confidence leading a team. The role requires a professional, guest-focused attitude, excellent organization, and the ability to work shifts, weekends, and holidays. Candidates are expected to coach colleagues, resolve guest concerns promptly, coordinate with the kitchen and other departments, and maintain hygiene, safety, and presentation standards.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Asia and known for warm service, refined accommodation, and strong destination experiences. The group operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, and other international markets. Shangri-La properties typically offer multiple restaurants and bars, conference facilities, wellness services, recreational activities, and extensive guest amenities. In the Philippines, the company is recognized for premium properties such as Shangri-La The Fort, Edsa Shangri-La, and Shangri-La Mactan. Employees generally work in a structured, multicultural environment with emphasis on service excellence, teamwork, professional presentation, guest satisfaction, and continuous training. Benefits may include meals, uniforms, service charge, medical coverage, staff discounts, and career opportunities within the wider group, depending on the property and employment contract.
The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, retail, business services, and healthcare. Major hospitality markets include Metro Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Filipino culture values friendliness, family, respect for elders, teamwork, and hospitality; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed beach communities, with generally affordable food and transportation outside major city centers. Foreign workers usually need an employer-sponsored work permit and an appropriate visa, commonly involving approval from the Department of Labor and Employment and immigration authorities. Employers often assist with documentation, but requirements should be confirmed before travel. Relocating staff should budget for housing deposits, transport, healthcare, and seasonal costs. Weather is tropical, with hot conditions and a rainy or typhoon season that can affect travel between islands.
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