The Waiter/Waitress at Hung Tong is responsible for welcoming guests, taking food and beverage orders, serving Cantonese cuisine, explaining menu items, maintaining table presentation and handling guest requests professionally. Candidates should have previous restaurant or hotel experience, a service-minded attitude, good communication skills and the ability to work shifts, weekends and public holidays. Knowledge of Cantonese cuisine and spoken English, Cantonese and/or Mandarin would be advantageous. The role requires attention to detail, teamwork, physical stamina and a polished appearance. Candidates are expected to deliver efficient, courteous service while following Shangri-La standards for hygiene, food safety and guest satisfaction.
Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts and distinctive “Shangri-La” service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. In Hong Kong, Shangri-La properties serve business and leisure travellers with premium accommodation, restaurants, meeting facilities and wellness services. The company places strong emphasis on genuine hospitality, personalised guest care, professional development and teamwork. Hung Tong is associated with Shangri-La’s Cantonese dining offering, where service staff support a refined restaurant experience through detailed menu knowledge, attentive table service and close cooperation with culinary teams. Employees may benefit from structured training, staff meals, uniform support and opportunities to progress within the hotel group, although benefits vary by contract and property.
Hong Kong is a compact, energetic destination combining a global business centre with traditional neighbourhoods, mountains, beaches and outlying islands. Hospitality offers many opportunities in hotels, restaurants, clubs, events and tourism, particularly for candidates with Cantonese, Mandarin or English skills. Local culture values efficiency, courtesy, punctuality and respect for hierarchy, while daily life is convenient but fast-paced. Housing is expensive, so many employees share accommodation or live in districts connected by the excellent MTR system. International hires generally need an employment visa sponsored by their employer before starting work; eligibility depends on qualifications, experience, salary and proof that the role cannot easily be filled locally. Applicants should confirm visa support, medical requirements, contract terms, service charges and accommodation arrangements. Hong Kong has excellent healthcare, transport and shopping, but newcomers should budget carefully for rent, deposits and living costs.
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