Technology Support II, Technology Employee Support Services

Role summary

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This role provides frontline technology support to J.P. Morgan employees in Thailand. Typical requirements include experience with desktop support, hardware and software troubleshooting, Windows environments, user account management, networking fundamentals, ticketing systems, and IT service-management practices such as ITIL. Strong communication skills and professional English are expected, with Thai language ability beneficial. The candidate should be customer-focused, patient, organized, and able to resolve incidents within service-level targets. Responsibilities may include supporting laptops, mobile devices, collaboration tools, applications, and meeting-room technology, while escalating complex issues to specialist teams. Flexibility to work varied hours, follow security procedures, protect confidential information, and contribute to process improvements is also expected.

About the employer

J.P. Morgan Chase & Co. is one of the world’s largest financial-services firms, serving individuals, businesses, institutional investors, and governments. Its businesses include consumer and commercial banking, investment banking, payments, asset management, and private banking. The company operates globally and combines financial expertise with substantial technology and operations capabilities. In Thailand, its teams support regional and international banking activities, including technology, operations, risk, and client services. Employees typically work in a structured, highly regulated environment where information security, reliability, teamwork, and professional development are important. Technology support staff play a practical role in keeping employees productive by maintaining secure devices, applications, and workplace systems. Compensation and benefits vary according to experience, skills, shift requirements, and the final level assigned to the position.