Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring consistently high standards of food and beverage service, guest satisfaction, hygiene, and revenue performance. Requirements typically include a hospitality or related qualification, several years of experience in hotel restaurant or lounge operations, strong knowledge of food and beverage service, and supervisory experience. The successful candidate should be confident leading and training colleagues, managing shifts, handling guest concerns, coordinating with the kitchen and other departments, controlling costs, and maintaining Shangri-La service standards. Flexibility, polished communication, attention to detail, and a professional, guest-focused attitude are expected.

About the employer

Shangri-La is an international luxury hospitality group headquartered in Hong Kong, operating hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, and North America. Its properties are known for personalized service, comfortable accommodation, restaurants and bars, wellness facilities, and strong attention to local character. In the Philippines, Shangri-La operates well-known properties in locations including Makati, Bonifacio Global City, Cebu, and Boracay. The group places strong emphasis on guest satisfaction, service excellence, employee development, teamwork, and responsible business practices. Depending on the property, employees may receive benefits such as meals, uniforms, training, service charge, medical coverage, leave benefits, and staff accommodation or transport arrangements. Exact compensation and benefits vary by hotel, position, and employment contract.