The Front Office Staff member welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, responds to requests, and coordinates with housekeeping and other departments. Candidates should have a hospitality, tourism, or related background, good English communication skills, basic computer knowledge, and a professional, service-focused attitude. Previous hotel or guest-service experience is advantageous. The role requires flexibility to work rotating shifts, weekends, and holidays, along with strong attention to detail, patience, teamwork, and the ability to remain calm while resolving guest concerns. Shangri-La expects employees to provide warm, efficient, and personalized service consistent with the company’s luxury hospitality standards.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other destinations. Its Philippine portfolio includes well-known properties such as Shangri-La The Fort, Manila; Shangri-La Mactan, Cebu; and Shangri-La Boracay. The company is recognized for comfortable accommodation, attentive service, dining, wellness facilities, and strong destination experiences. Employees work in an international environment where guest satisfaction, courtesy, teamwork, and professional presentation are highly valued. Shangri-La commonly provides structured training, career development, and opportunities to move between departments or properties. Exact benefits, accommodation arrangements, service charges, and employment terms vary by hotel and position.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Front-office professionals can find work in hotels, resorts, serviced apartments, and tourism businesses, with stronger demand during peak travel seasons. Filipino culture is warm, family-oriented, and generally welcoming to international visitors, while English is widely used in workplaces. Island living can provide beaches, outdoor activities, affordable local food, and a relaxed lifestyle, although transport, weather, and internet reliability vary by location. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly coordinated with the Bureau of Immigration; requirements depend on nationality and contract. Filipino applicants need the usual employment documents and may need to relocate between islands. Before accepting an offer, confirm accommodation, meals, service charges, transportation, medical coverage, taxes, probation terms, and the exact work location.
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