Senior IT Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior IT Officer supports the hotel’s technology infrastructure, including computers, networks, servers, telecommunications, guest systems and hotel management applications. Typical requirements include a diploma or degree in Information Technology or a related field, several years of hands-on technical support experience, and knowledge of networking, hardware, software troubleshooting, cybersecurity and data protection. Experience in hospitality, especially with hotel property-management and point-of-sale systems, is advantageous. The successful candidate is expected to provide responsive internal support, maintain reliable systems, assist with IT projects, document incidents, follow security procedures and coordinate with vendors. Strong communication, problem-solving, teamwork and customer-service skills are essential, along with flexibility to respond to operational issues outside normal office hours.

About the employer

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The company is known for its service-led approach, upscale accommodation, restaurants, wellness facilities and meetings and events operations. Its hotels typically serve leisure travellers, business guests, families and corporate clients. Shangri-La places strong emphasis on genuine hospitality, guest satisfaction, operational standards and employee development. In Malaysia, the group has operated well-known properties in destinations such as Kuala Lumpur and Penang, providing careers across hotel operations, technology, finance, food and beverage and guest services. A Senior IT Officer would support the reliable day-to-day technology environment that enables smooth hotel operations and a consistent guest experience.