Senior IT Officer

Job Description

The Senior IT Officer supports the hotel’s technology infrastructure, including computers, networks, servers, telecommunications, guest systems and hotel management applications. Typical requirements include a diploma or degree in Information Technology or a related field, several years of hands-on technical support experience, and knowledge of networking, hardware, software troubleshooting, cybersecurity and data protection. Experience in hospitality, especially with hotel property-management and point-of-sale systems, is advantageous. The successful candidate is expected to provide responsive internal support, maintain reliable systems, assist with IT projects, document incidents, follow security procedures and coordinate with vendors. Strong communication, problem-solving, teamwork and customer-service skills are essential, along with flexibility to respond to operational issues outside normal office hours.

Company Info

Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The company is known for its service-led approach, upscale accommodation, restaurants, wellness facilities and meetings and events operations. Its hotels typically serve leisure travellers, business guests, families and corporate clients. Shangri-La places strong emphasis on genuine hospitality, guest satisfaction, operational standards and employee development. In Malaysia, the group has operated well-known properties in destinations such as Kuala Lumpur and Penang, providing careers across hotel operations, technology, finance, food and beverage and guest services. A Senior IT Officer would support the reliable day-to-day technology environment that enables smooth hotel operations and a consistent guest experience.

Destination Guide

Malaysia offers opportunities in hotels, resorts, technology, shared services, finance, tourism and retail, particularly in Kuala Lumpur, Penang, Johor, Sabah, Sarawak and Langkawi. For an island lifestyle, Langkawi provides beaches, outdoor activities and a relaxed international community, while Penang combines coastal living with a lively food, arts and heritage scene. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and hospitality. Living costs vary, with accommodation and transport generally more affordable outside central Kuala Lumpur. Employees normally need a suitable employment pass sponsored by the hiring company; expatriates should not begin work before approval and should verify current requirements with Malaysian immigration authorities. Relocation commonly involves arranging accommodation, medical checks, banking, insurance and transport. Tropical weather, public holidays and local workplace etiquette should be considered before moving.