Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) supervises daily in-room dining operations, coordinates order taking and delivery, maintains service quality, and supports guest satisfaction. Candidates typically need hospitality or hotel experience, preferably in room service or food and beverage operations, along with strong communication and leadership skills. The role requires knowledge of service standards, menu items, hygiene procedures, cash or billing controls, and basic computer systems. The successful candidate is expected to lead by example, coach team members, respond promptly to guest requests, resolve service concerns professionally, and work flexible shifts, including weekends and holidays. A polished appearance, attention to detail, reliability, and the ability to work under pressure are important.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalized service, comfortable accommodations, restaurants, wellness facilities, and business and leisure amenities. In the Philippines, Shangri-La operates established properties in destinations including Manila, Cebu, and Boracay. The company places strong emphasis on guest satisfaction, service excellence, teamwork, professional presentation, and employee development. Depending on the property and role, employees may receive benefits such as service charge, meals, uniforms, training, medical coverage, discounts, and career opportunities within the wider group. Conditions vary by location and employment contract.