Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring excellent guest service, accurate order taking, responsible beverage service, cleanliness, and smooth coordination with the kitchen and other hotel departments. Candidates typically need hospitality or food-and-beverage experience, strong knowledge of beverages and service standards, good English communication skills, and the ability to lead a team in a busy resort environment. Shangri-La expects a professional, guest-focused, well-groomed candidate who can handle complaints calmly, coach colleagues, maintain safety and hygiene standards, and work flexible shifts, including weekends and holidays. Previous supervisory experience in a luxury hotel, resort, or high-volume bar is usually advantageous.

About the employer

Shangri-La Hotels and Resorts is a globally recognised luxury hospitality group founded in Hong Kong. It operates hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La properties are known for personalised service, comfortable accommodation, distinctive dining, wellness facilities, and resort experiences. In the Philippines, the group has established luxury properties in destinations such as Manila, Cebu, and Boracay. The company places strong emphasis on genuine hospitality, professional development, teamwork, guest satisfaction, and responsible business practices. Employees may receive structured training, career progression opportunities, meals or allowances, insurance, and other benefits depending on the property and employment contract. Exact compensation and benefits for this position will depend on the specific Philippine hotel, the candidate’s experience, and applicable local employment terms.