The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and helps maintain Shangri-La service standards. Requirements typically include a diploma or bachelor’s degree in hospitality, human resources, education, or a related field, along with relevant hotel training or learning and development experience. Strong communication, presentation, coaching, organizational, and interpersonal skills are expected. The candidate should be confident delivering inductions, service training, guest-experience programs, and performance-development initiatives. Experience in luxury hospitality, knowledge of learning systems, and familiarity with UAE employment practices would be advantageous. The role requires a proactive, approachable professional who can work with colleagues at all levels and consistently promote a culture of service excellence.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized internationally for warm Asian-inspired hospitality. The company operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other key destinations. Shangri-La places strong emphasis on personalized guest service, refined accommodation, dining, wellness, and memorable experiences. Its hotels generally provide structured career development, staff training, and opportunities for international mobility. In the United Arab Emirates, the group operates prominent luxury properties serving business travelers, leisure guests, and high-end events. Employees are expected to demonstrate professionalism, cultural awareness, teamwork, and the company’s commitment to genuine care. The organization offers a multicultural working environment where service quality, employee development, and operational excellence are important parts of the workplace culture.
The United Arab Emirates is not an island but a federation of seven emirates, with Dubai, Abu Dhabi, and Ras Al Khaimah offering many hospitality, tourism, retail, aviation, and business opportunities. Luxury hotels regularly recruit professionals in food and beverage, housekeeping, front office, events, finance, engineering, and learning and development. The culture is multicultural and shaped by Islamic traditions, so respectful dress, considerate behavior, and awareness of Ramadan customs are important. Lifestyle options range from modern city living and beaches to desert activities and mountain escapes. Most expatriates relocate through employer sponsorship. Employers commonly arrange an entry permit, medical examination, Emirates ID, and residence visa, although benefits vary. Candidates should confirm accommodation, transport, insurance, annual leave, flights, and gratuity before accepting an offer. Living costs are highest in Dubai and Abu Dhabi, while other emirates may be more affordable.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...