Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the hotel’s training strategy and helps maintain Shangri-La service standards. Requirements typically include a diploma or bachelor’s degree in hospitality, human resources, education, or a related field, along with relevant hotel training or learning and development experience. Strong communication, presentation, coaching, organizational, and interpersonal skills are expected. The candidate should be confident delivering inductions, service training, guest-experience programs, and performance-development initiatives. Experience in luxury hospitality, knowledge of learning systems, and familiarity with UAE employment practices would be advantageous. The role requires a proactive, approachable professional who can work with colleagues at all levels and consistently promote a culture of service excellence.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized internationally for warm Asian-inspired hospitality. The company operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other key destinations. Shangri-La places strong emphasis on personalized guest service, refined accommodation, dining, wellness, and memorable experiences. Its hotels generally provide structured career development, staff training, and opportunities for international mobility. In the United Arab Emirates, the group operates prominent luxury properties serving business travelers, leisure guests, and high-end events. Employees are expected to demonstrate professionalism, cultural awareness, teamwork, and the company’s commitment to genuine care. The organization offers a multicultural working environment where service quality, employee development, and operational excellence are important parts of the workplace culture.