Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager supports the smooth daily operation of the hotel, acting as the senior manager on duty and ensuring excellent guest service across departments. Requirements typically include a diploma or degree in hotel management, several years of luxury-hotel or front-office experience, strong leadership and problem-solving skills, and excellent English communication. Cantonese and Mandarin are advantageous. The successful candidate is expected to handle guest concerns professionally, coordinate departments, manage emergencies, monitor service standards, support colleagues, and make sound decisions under pressure. Flexibility to work shifts, weekends and public holidays is essential, together with a polished, professional approach and strong knowledge of hotel operations.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for warm Asian hospitality, refined service and carefully designed guest experiences. Shangri-La hotels commonly provide accommodation, dining, meetings, wellness and leisure facilities, serving both business and leisure travelers. The group places strong emphasis on service excellence, cultural understanding, employee development and professional standards. Its Hong Kong properties are prominent luxury hotels serving local, regional and international guests. Working for Shangri-La can offer exposure to an international hospitality environment, structured training and opportunities to progress across departments or into other properties within the group.