The Manager/Senior Manager, Digital Acquisition will lead Shangri-La's digital customer acquisition strategy across paid search, social media, display, affiliate, and other online channels. Requirements typically include a degree in marketing, business, communications, or a related field; several years of digital marketing or performance acquisition experience; strong knowledge of analytics, media platforms, conversion optimisation, and campaign measurement; and excellent English communication skills. Experience in hospitality, luxury brands, e-commerce, or regional marketing is advantageous. The candidate is expected to manage agencies and budgets, improve customer acquisition and return on investment, interpret performance data, coordinate with internal teams, and deliver measurable growth across markets.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its Asian-inspired service culture, strong emphasis on genuine hospitality, and portfolio of premium Shangri-La, Kerry, JEN, and Traders properties. Its corporate operations in Hong Kong support global hotel performance, brand development, digital commerce, loyalty, marketing, and guest experience initiatives. Employees typically work in an international environment with opportunities to collaborate across countries and business functions. Shangri-La places importance on service excellence, professionalism, cultural awareness, responsible business practices, and career development within the hospitality industry.
Hong Kong offers strong opportunities in hospitality, finance, technology, retail, aviation, education, and digital marketing. The city has a fast-paced, international work culture, with English widely used in business alongside Cantonese and Mandarin. Lifestyle options range from dense urban districts, restaurants, shopping, and nightlife to hiking trails, beaches, islands, and country parks. Public transport is highly efficient, although accommodation can be expensive, particularly near Central and popular business areas. Foreign professionals generally require an employment visa sponsored by a Hong Kong company; approval depends on qualifications, relevant experience, a confirmed role, and proof that the position is genuine and appropriately paid. Employers often assist with visa applications and relocation, but candidates should confirm housing, medical coverage, tax, and dependent arrangements before accepting an offer.
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