Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer (Residences) welcomes residents, handles inquiries and requests, coordinates services, manages complaints, and helps create a personalised residential experience. Candidates should have hospitality or customer-service experience, strong English communication skills, a professional appearance, and good knowledge of local attractions and services. Experience in luxury hotels, serviced residences, or front-office operations is advantageous. The role requires patience, discretion, attention to detail, computer literacy, and the ability to remain calm while handling several requests. Candidates are expected to be friendly, reliable, well organised, flexible with shifts, and committed to Shangri-La’s service standards and resident satisfaction.

About the employer

Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, and other international markets. The company is known for warm Asian hospitality, personalised service, and high standards in accommodation, dining, wellness, and guest experiences. Shangri-La properties serve leisure travellers, business guests, long-stay residents, and events clients. Employees typically work in multicultural environments and receive structured operating procedures, service training, and opportunities to progress within the wider group. In Indonesia, Shangri-La has an established presence and is associated with premium hospitality, professional guest services, and strong attention to comfort, courtesy, and local knowledge.