Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, coordinating and evaluating training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, together with several years of hotel training or human-resources experience. Strong communication, presentation, coaching and organisational skills are essential. The successful candidate is expected to assess development needs, manage annual training plans, deliver or oversee workshops, maintain training records, support talent development and ensure compliance with company standards. Experience in luxury hospitality, employee engagement, learning systems and Malaysian workplace requirements would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, high service standards and a strong focus on guest experience. Shangri-La properties commonly offer accommodation, dining, meetings, wellness and leisure facilities, serving both business and holiday travellers. The company places importance on employee development, service culture, teamwork and career progression. In Malaysia, Shangri-La operates well-known hotels and resorts, including properties in Kuala Lumpur, Penang, Sabah and other locations. A Learning & Development Manager supports the people strategy by helping colleagues build the technical, leadership and service skills needed to deliver the brand promise.