The Learning & Development Manager is responsible for planning, coordinating and evaluating training programmes that support Shangri-La’s service standards and business goals. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, together with several years of hotel training or human-resources experience. Strong communication, presentation, coaching and organisational skills are essential. The successful candidate is expected to assess development needs, manage annual training plans, deliver or oversee workshops, maintain training records, support talent development and ensure compliance with company standards. Experience in luxury hospitality, employee engagement, learning systems and Malaysian workplace requirements would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, high service standards and a strong focus on guest experience. Shangri-La properties commonly offer accommodation, dining, meetings, wellness and leisure facilities, serving both business and holiday travellers. The company places importance on employee development, service culture, teamwork and career progression. In Malaysia, Shangri-La operates well-known hotels and resorts, including properties in Kuala Lumpur, Penang, Sabah and other locations. A Learning & Development Manager supports the people strategy by helping colleagues build the technical, leadership and service skills needed to deliver the brand promise.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology, education and professional services. Kuala Lumpur is the main commercial centre, while Penang, Langkawi, Sabah and Sarawak provide strong hospitality and tourism employment. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and hotels. Lifestyle costs vary: Kuala Lumpur is convenient and urban, while island destinations offer a slower, more outdoor-focused setting but may have fewer services. Foreign employees generally need an employer-sponsored Employment Pass, with approval and eligibility handled through the company and Malaysian authorities. Relocating usually involves a signed contract, passport validity, medical or document checks and accommodation planning. Research local transport, healthcare, schooling and taxation before moving.
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