The Sales Manager, RSR & GSH role is expected to drive revenue from assigned markets, manage relationships with corporate and travel partners, and promote Shangri-La properties and resort offerings. Responsibilities may include developing sales plans, conducting client visits, handling enquiries, negotiating contracts, coordinating with reservations and hotel teams, and meeting monthly revenue targets. Candidates should have a diploma or degree in hospitality, tourism, business, or a related field, together with several years of hotel, resort, travel-trade, or account-management experience. Strong communication, presentation, negotiation, networking, and organisational skills are essential. Knowledge of the Malaysian and regional travel markets, proficiency in English, and willingness to travel are likely expected.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for personalised service, quality accommodation, destination resorts, restaurants, spas, and strong guest-relations standards. Its Malaysian portfolio includes established city and resort properties serving leisure, business, meetings, weddings, and international travel markets. Shangri-La generally offers structured career paths, training, employee benefits, and opportunities to work across hotel departments and destinations. Sales professionals typically collaborate closely with rooms, reservations, food and beverage, events, revenue management, and corporate offices to attract profitable business and strengthen long-term client relationships.
Malaysia offers opportunities in hotel sales, resort operations, tourism, aviation, restaurants, events, diving, wellness, and travel services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and coastal resort areas. Island life varies: Langkawi is relaxed and tourism-focused, Penang combines heritage, food, and urban conveniences, while Sabah and nearby islands offer beaches, diving, and nature. Local culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences; modest dress and respect for religious customs are appreciated. Living costs are generally moderate, though popular resort islands can be more expensive and seasonal. Foreign employees normally need employer sponsorship and an approved Employment Pass before starting work. Relocation planning should include accommodation, health insurance, transport, banking, tax registration, and dependent-pass requirements. Malaysian nationals do not require employment visas.
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