Front Office Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and guest requests, processes payments, and coordinates with housekeeping and other hotel departments. Candidates are generally expected to have a diploma or certificate in hospitality, tourism, or a related field, along with relevant hotel or customer-service experience. Strong communication skills, a professional appearance, computer literacy, and the ability to remain calm under pressure are important. Familiarity with hotel property-management systems is advantageous. The role requires shift work, including weekends and public holidays, and the successful candidate should be friendly, attentive, well organised, and committed to Shangri-La’s service standards.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognised for warm Asian hospitality, high service standards, and memorable guest experiences. Its Malaysian properties include well-known hotels and resorts in Kuala Lumpur, Penang, Kota Kinabalu, and other destinations. Shangri-La offers careers across front office, food and beverage, housekeeping, culinary operations, engineering, wellness, sales, and corporate functions. Employees typically work in multicultural teams and receive exposure to international hotel operations. Benefits vary by property but may include service charge, staff meals, training, uniform, accommodation or transport support, medical coverage, and discounted stays. The organisation generally values professionalism, guest care, teamwork, integrity, and continuous learning.