Service Manager-Engineering (Duty Engineer)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager-Engineering (Duty Engineer) is responsible for supervising hotel engineering operations during assigned shifts, ensuring reliable performance of electrical, mechanical, plumbing, air-conditioning, fire-safety and building systems. Candidates should have a relevant engineering or technical qualification, practical experience in hotel, commercial-building or facilities maintenance, and knowledge of safety and preventive-maintenance procedures. The role requires leadership, troubleshooting ability, sound communication skills and the capacity to respond quickly to guest and operational issues. The successful candidate is expected to coordinate technicians and contractors, monitor plant-room and equipment conditions, maintain service records, support energy-saving initiatives and ensure compliance with Shangri-La standards and Malaysian regulations. Shift work, weekends and public holidays may be required.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for personalised Asian hospitality, comfortable accommodation, destination dining, wellness facilities and high service standards. Its Malaysian properties serve leisure and business travellers and typically operate extensive engineering, housekeeping, food and beverage, recreation and guest-service teams. Shangri-La places emphasis on professional development, operational discipline, guest satisfaction and responsible business practices. Employees may receive structured training, staff benefits and opportunities to progress within the wider group, although compensation and benefits vary by property, position and employment contract. Engineering employees support the safe, efficient and uninterrupted operation of guest rooms, public areas, kitchens, utilities and resort facilities.