Restaurant Reservations Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Restaurant Reservations Manager is responsible for overseeing dining reservations, table allocations, guest requests, telephone and online booking channels, and coordination with restaurant and front-office teams. Candidates should have hotel or restaurant reservations experience, strong communication and organizational skills, confidence using reservation or property-management systems, and good knowledge of food-and-beverage operations. Fluency in English is generally expected; knowledge of Malay or other languages is an advantage. The role requires a polished guest-service approach, attention to detail, ability to manage busy periods, and willingness to work shifts, weekends, and public holidays. The successful candidate is expected to maximize seating efficiency, maintain accurate records, handle special occasions and complaints professionally, and support revenue and guest-satisfaction targets.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other markets. The group is known for personalized service, high-quality accommodation, restaurants, wellness facilities, and distinctive destination experiences. Its Malaysian properties serve business travelers, leisure guests, families, and international visitors, with a strong emphasis on Asian hospitality and service standards. Employees typically work in a structured hotel environment with opportunities to develop through operational training and internal mobility. Depending on the property, benefits may include staff meals, uniforms, service-charge participation, medical coverage, discounts, and accommodation assistance. Specific benefits, duties, and salary for the Restaurant Reservations Manager position should be confirmed directly with Shangri-La during recruitment.