Operations Analyst Exception Processing

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports the investigation and resolution of operational exceptions, ensuring transactions, payments, and account processes are completed accurately and on time. Requirements typically include experience in banking operations, transaction processing, reconciliations, or investigations; strong attention to detail; sound Excel and systems skills; and the ability to interpret procedures and identify risks. Candidates are expected to manage deadlines, investigate discrepancies, document outcomes clearly, protect customer information, and work effectively with internal teams. Knowledge of controls, service standards, and continuous improvement would be valuable. The role also requires reliability, sound judgment, clear communication, and a willingness to work within regulated banking processes.

About the employer

ANZ, or Australia and New Zealand Banking Group, is one of the major banking groups in the Asia-Pacific region. Founded in Australia, the bank provides retail, commercial, institutional, and wealth banking services to customers across Australia, New Zealand, and selected markets in the Pacific and Asia. In Fiji, ANZ has a long-standing presence and supports individuals, businesses, government-related organisations, and corporate clients with everyday banking, lending, payments, trade finance, and cash-management services. The organisation employs people across customer-facing, technology, risk, finance, and operational functions. ANZ places emphasis on responsible banking, regulatory compliance, customer service, teamwork, and improving digital and operational processes. Its Pacific operations offer opportunities for professionals interested in banking careers within a multicultural and regionally connected environment.

Working in Fiji

Fiji offers a relaxed Pacific lifestyle, with employment concentrated in banking, tourism, hospitality, retail, construction, agriculture, telecommunications, government, and professional services. Suva is the main commercial and administrative centre and is the most likely location for banking and office-based roles; Nadi and Lautoka also provide opportunities, particularly in tourism and business services. Fijian culture values community, respect, family, church, and welcoming social relationships. English is widely used in workplaces, alongside iTaukei and Fiji Hindi. Life is generally outdoors-oriented, with beaches, markets, village visits, boating, and a warm tropical climate, although imported goods and housing in central areas can be expensive. Foreign nationals normally need an approved employment permit before starting work, with the employer often supporting the application. Candidates should confirm sponsorship, healthcare, accommodation, tax, and relocation arrangements with ANZ before accepting an offer.