Servicing Travel Advisor Manager I

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Servicing Travel Advisor Manager I leads and supports travel advisors handling employee or client travel requests, reservations, changes, and service concerns. Requirements typically include experience in travel operations, customer service, people supervision, and familiarity with airline, hotel, booking, or travel-management systems. Strong communication, coaching, problem-solving, and operational judgment are expected. The candidate should be comfortable managing performance, reviewing service quality, resolving escalations, meeting productivity and customer-satisfaction targets, and working flexible shifts that may include evenings, weekends, or holidays. Experience with corporate travel platforms, global servicing, and process improvement is advantageous. JPMorgan Chase also expects professionalism, teamwork, sound risk awareness, and strict protection of confidential customer and company information.

About the employer

JPMorgan Chase & Co. is a leading global financial services company serving consumers, businesses, institutional clients, and governments. Headquartered in the United States, it operates across banking, payments, lending, asset management, investment banking, markets, and digital financial services. The company employs hundreds of thousands of people worldwide and maintains major operations in the Philippines, particularly in Manila and other business centers. Philippine teams support global operations through technology, customer service, finance, risk, operations, and specialized client services. JPMorgan Chase emphasizes professional development, teamwork, operational excellence, client protection, and responsible business practices. As an employer, it generally offers structured training, health and welfare benefits, career mobility, and opportunities to work with international teams, although exact compensation and benefits depend on the role, work arrangement, experience, and local employment terms.